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How can we help you today?

Search our knowledge base, browse popular topics, or connect directly with our campus support team.

Popular Topics:

Knowledge Base & Topic Guides

Find step-by-step documentation and tutorials on using the CEMS ecosystem.

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Events & QR Tickets

Registration passes, 1-click QR code check-in, team hackathon rosters, and entry passes.

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Pi Coins & Campus Wallet

Earning reward points, peer-to-peer coin transfers, workshop redemptions, and wallet ledger.

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Digital Student ID

Photo uploads, roll numbers, blood group updating, barcode validation, and offline ID card pass.

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Certificates & Verification

Automated merit certificates, blockchain hash verification, PDF downloads, and LinkedIn badges.

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College Admin & Organizing

Publishing events, approving guest speakers, live venue QR scanners, and attendance exports.

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Account, SSO & Security

Password resets, 6-digit OTP email verification, Google Single Sign-On, and 2FA toggles.

Frequently Asked Questions

Got Questions? We've Got Answers.

Browse frequently asked inquiries or click any topic to filter.

Once you register for an event, your ticket is instantly generated with a tamper-proof QR code. You can find it at Student Dashboard › My Events › View Ticket. You can save the digital pass offline on your smartphone or print the PDF. Event coordinators scan this QR code at the venue entry gate.

Pi Coins (π) are the campus platform reward currency. You earn Pi Coins by registering for workshops, attending technical symposiums, writing verified event reviews, and achieving project milestones. You can transfer coins peer-to-peer from your Pi Wallet or redeem them for premium event registrations and merchandise.

Go to Settings › Account Information. You can upload a crisp headshot photo using the Change Picture button, enter your Date of Birth, Roll Number, and Blood Group, and click Save Changes. Your live digital ID card at /student/id-card updates immediately with a dynamic scannable barcode.

Every certificate issued by CEMS has a unique cryptographically signed Certificate ID and QR code. Anyone (recruiters, colleges, or employers) can scan the QR code or visit /verify-certificate and enter the ID to verify the student's name, college, event title, and date in real time.

Department coordinators and college admins can navigate to the built-in QR Scanner tool at /scanner. It accesses the device camera to scan attendees' tickets with instant real-time sound feedback and checks them in on the central database.

Check your Spam/Junk folder for emails from noreply@pitechpedia.com. If you still haven't received it after 2 minutes, visit /resend-verification and click Resend Verification Code to request a fresh 6-digit OTP.

Submit a Support Ticket

Can't find what you're looking for? Submit a ticket and our technical team will respond within 24 hours.

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Track Ticket Status

Enter your CEMS reference ID to check ticket updates.

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Campus Live Assistant

Average response time: < 2 minutes

Chat directly with student ambassadors and platform technicians for quick help.

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Email Help Desk

Guaranteed 24-hour turnaround

Send official documentation, partnership proposals, and administrative requests.

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Campus Phone Support

Mon - Sat, 09:00 AM - 06:00 PM IST

Direct telephone line for urgent on-site symposium and event check-in issues.

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